Wettie Warmaz offers fast and reliable shipping on all orders. We understand the importance of getting your heated wetsuit to you as quickly as possible, and we are committed to ensuring that you receive your order on time. Our shipping rates are competitive and vary depending on the shipping destination and the weight of the package. We use only the best packaging materials to ensure that your order arrives in perfect condition. Customer to pay for any additional taxes or duties imposed by their country of origin.

Return and Exchange Policy

At Wettie Warmaz, we stand behind the quality of our products and want our customers to be completely satisfied with their purchase. We are happy to process returns, exchanges, repairs or refunds, subject to the following conditions.

Return Conditions

To be eligible for a return or exchange:

• Products must be returned within 28 days of purchase.
• Products must be unused and must not have been used in the water.
• Products must be returned in new condition and, where reasonably possible, in their original packaging.
• Customers are responsible for the cost of returning products to the Wettie Warmaz warehouse. In the case of an exchange, Wettie Warmaz will cover the cost of shipping the replacement item back to you.

How to Request a Return

Before returning an item, please contact our customer service team at info@wettiewarmaz.com. We will provide instructions on how to return your purchase.

Please provide:

• Your name, order number and postal address.
• The date your order was placed.
• The reason for the return, exchange or warranty claim.

Our customer service team will review your request and provide instructions for returning your purchase for exchange, repair or refund.

Refunds

If a refund is approved, the purchase price of the product (excluding original shipping charges unless required by applicable law) will be refunded to the original payment method once the returned product has been received, inspected and identified.

We reserve the right to refuse returns that do not comply with the conditions outlined above, including products that have been used in the water, damaged, altered, or returned in a condition that is not suitable for resale.

European Union Customers

If you are located in the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day right of withdrawal. To exercise this right, please contact us at info@wettiewarmaz.com or use the withdrawal request feature available on our website.

Please note that products which have been used in the water, worn beyond what is necessary to inspect them, damaged, or returned in a condition unsuitable for resale may not qualify for a refund where permitted by applicable law.